Open A Request Within 7 Days

You’re welcome to open a return/exchange request for any items in your order within 7 days of delivery

Return Within 15 Days Of Delivery

All returned items must be returned within 15 days in their original condition with their original packaging.

Please Wait Before Sending Items Back

We ask all our customers to submit a return request and then wait for approval. We will notify you once we’re satisfied with the condition of the returned item(s). Then it’s safe to ship them back to us.

Refunds Via Original Payment Method

After we approve your return you’ll be refunded via your original payment method.

Do’s & Don’ts

Original Shipping

We don’t refund your original shipping fees.

Return Shipping

We only pay return shipping fees for faulty items, incorrect items or goods damaged in transit.


Please send items back with tracking. We don’t action returns on items that have not been received.

Sale Items

We don’t return/exchange items bought on sale.

Start Return / Exchange

If you’re clear on all the bits ‘n’ bobs outlined above, click the button below to start…

Open Request


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Wanderlost and Found is a global marketplace of curated treasure. We only work with socially responsible partners, artists, designers and makers. So every treasure you invite home has been ethically produced. Helping you gain peace of mind your money’s being kind.

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