RETURNS

WE GLADLY ACCEPT THE RETURN OR EXCHANGE OF:


  • GOODS FAULTY ON ARRIVAL

  • GOODS DAMAGED IN TRANSIT

  • INCORRECT ITEMS

HOW IT WORKS


1. We accept returns/exchanges for goods damaged in transit, goods that are defective on arrival, and incorrect items, too.

2. If any of the issues from point 1 apply to goods in your shipment then submit our Return Request Form—link below. We will make an initial assessment and then notify you of our decision. If you send your item(s) back without completing this form, or before we send approval of your return request, then we cannot guarantee your return/exchange will be processed.

3. Your return request must be completed within 72 hours after your item(s) have been delivered. And in order to obtain a refund/exchange all returned items must be in our possession within 30 days of the date you received them.
 
4. If we approve your return request we will reimburse basic shipping costs from regular postal services so you can send the item(s) back to us. We do not reimburse return shipping costs if you send your item(s) back via premium carriers like FedEx, DHL, UPS etc. In other words, we only offer reimbursement for return shipping via national postal services.
 
5. Upon receiving your returned item(s) we will make a final assessment and (if approved) complete your return/exchange/replacement.

6. We arrange for your replacement item(s) to be produced and delivered quick smart, or we organise a refund via the payment method that you originally used to purchase the goods. Note: we cannot offer shipping or delivery of your replacement/exchanged items via our Standard Shipping, Express Shipping, Overnight Shipping, or any premium services e.g. FedEx, DHL, UPS etc. 

WHAT ABOUT A CHANGE OF HEART


CLICK TO OPEN


WORKING ON IT

We get it. We've been shopping online for over 15 years—everything from clothes to groceries, electronics to furniture. So we know how much it sucks when you open something that you've been waiting for and find the colour isn't what you imagined, or the look and feel isn't what you expected. Could be a pair of shoes, a flat pack cupboard, a pillow, wall art, all of the above. And it doesn't matter if the product itself is perfect. Sometimes it's just not what you thought it would be. 

We don't know about you, but after all this time shopping online that experience hasn't gotten easier for us. If the first glimpse of a new 'present' is soured by the realisation it's not what we imagined... that sucks. But we just can't offer refunds/exchanges for a change of heart right now.

There are two reasons why. First, our products are print on demand. This is great for customers and for us, too. It means when you receive goods from us they are literally brand new—freshly minted upon request. It also means we can offer a bigger product range while keeping our prices reasonable, because we don't have goods held in storage. But it leads us to the second reason: we don't have a facility to store any returned goods... yet. And to cut this story shorter: as soon as we can offer returns for a change of heart, we will.

HOW ARE WE SO CONFIDENT?

We're confident because we've done our homework. In the months before launching we looked at several suppliers, carefully considering each of them before choosing the one that reliably and consistently produced quality merchandise. How could we be sure? We ordered multiple samples of every product type on our site. The vast majority looked and felt much better than we could have hoped for! And on the rare occasions we received one that didn't work out so well, we scrapped any other products that may have delivered similar results.

HOW CAN I FEEL THE SAME WAY?

We hope that our product descriptions, FAQs, and overall brand clarity will give you peace of mind when making a purchase. That was our primary goal when building our product range and website. It will continue to be a primary goal as long as we're in business.

We have taken every measure to help you feel confident about our products, and we've made every effort to avoid the pitfalls of online shopping—incomplete product information, unremarkable photos, lacklustre FAQs, unclear shipping and returns info etc. That's why we built our product descriptions with everything we think you might want to know—from tech specs to care instructions. But if you want to know even more then jump to our FAQs—they’re fully loaded and the search bar offers suggestions as you type.

WHAT IF I'M STILL UNSURE?

Please do let us know if you think we can improve or update any information to give you greater certainty about our products.  We'd love to help you feel confident about them like we do. And if you have a question about our products that you think we've missed, don't hesitate. Contact us now and ask away. There's no question too big or small. We're happy to answer them all.

TOP TIPS


RETURN REQUEST FORM


Due to the nature of our print-on-demand products, all our returns and exchanges must be considered on a case by case basis. That means all returns and exchanges must start with you completing our Return Request Form—see below.

Once we receive your request we assess the return/exchange and notify you of our decision asap. If you send any item(s) back before receiving approval from us we can't guarantee your return/exchange will be processed.


DON'T WAIT TOO LONG


If items aren't checked within 48hr of delivery then we can't be liable for any damage to them incurred during transit. And you must submit a full and complete Return Request Form within 72hr of any item(s) being delivered to you.

If you open something after 48hr and find the product's defective e.g. faulty stitching or poor print quality, that's different. We apologise and will fix it lickety split. But we still need you to complete our Return Request Form asap and wait for our approval before sending goods back to us.


GOOD TO KNOW


• We do not offer guaranteed approval of your return because you have completed our Return Request Form.
• We do not reimburse the original shipping costs to have goods delivered from us to you.
• If your return request is approved then we happily reimburse shipping charges paid by you to return your goods to us—basic shipping via national postal services only—we will not cover return shipping costs via premium carriers like FedEx, DHL, UPS etc. In order to receive reimbursement for your return shipping costs you must submit proof of return shipment i.e. your official receipt (or photo of  that receipt) with shipping costs and carrier's logo clearly visible. We will not be liable for reimbursement in the event such proof can't be produced.
• We do not cover return shipping costs if you choose to return goods via premium carriers e.g. FedEx, DHL, UPS etc.
• We can't be liable for return shipping costs or the value of the goods being sent if the package(s) you send containing the goods you're returning if the package you return to us gets lost in transit en route to us.
• We can't take responsibility or liability for the tracking or safe arrival of anything you send to us.
• We do not charge for the shipment of your replacement items from our locations in the US and EU, but we don't ship any replacement items via our Standard, Express or Overnight Shipping methods, or any premium carriers e.g. FedEx, DHL etc. We send replacement items via our Free Shipping method, which is the same as our No Rush shipping method.

• In order to obtain a refund or exchange, all items must be in our possession within 30 days of the date you received them.

RETURN REQUEST FORM


Feeling confident about everything on this page? Start your return request now.