+ How long will it take for my order to be processed & shipped?
Wanderlost & Found's a global marketplace working with dozens of suppliers
Over 1/2 our orders ship in less than 5 days but many suppliers ship within 1-3 days
Treasures that take over 5 days to ship are print on demand items made brand new, just for you
+ How much will shipping cost?
All the treasure on our store ships for free to the continental US.
Orders outside the continental US will be classified as 'Rest Of The World'.
Much of our treasure ships free globally no matter the size of your order. Some suppliers have higher global shipping costs. We charge $15 to ship their treasure if your order's under $100. If your order's $100+ they'll ship free.
Check delivery info on our product pages to see if they ship free globally.
+ Who will ship my order?
We're a global marketplace, working with dozens of suppliers worldwide. Each has their own process for for shipment but we've made sure they're partnered with well known, trustworthy shipping carriers like:
Australia Post
Canada Post
DHL
FedEx
Latvian Post
USPS
+ How will my order be be packaged for shipping?
Most product types we sell require specific packaging to help ensure they get to you looking as crisp and fresh as when we shipped them.
Your new pillows will be sent together in a box. A gaggle of phone cases will fly sky high together in a plastic tough bag with superhero adhesive. And each one will be individually wrapped in their own plastic sleeve, so they arrive crisp and fresh after their journey.
+ Do you ship to PO Boxes?
Orders shipped via standard shipping methods can be delivered to PO Boxes. Orders shipped via Express Shipping cannot be delivered to PO Boxes as they require a signature upon delivery.
+ Can I change my shipping address?
We're a global marketplace, working with dozens of suppliers around the globe. We send your order for processing immediately, so we cannot guarantee changes to your shipping address after your order has been submitted.
If we receive your request to change the shipping address before your order ships then we will do our best to accommodate your request. But we work with dozens of suppliers around the world so cannot guarantee they will see our submission of your request before they've shipped your treasure. The sooner you let us know the better.
+ When will my order be delivered?
Wanderlost & Found is a global marketplace
We work with dozens of suppliers
These are our average processing + shipping times
Please check product pages for specific processing & shipping info
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3-5 days
3-7 days
1-2 weeks
2-3 weeks
+ How do I check the status of my order?
You will receive a few email updates regarding your order—a confirmation email, an email advising your order has been shipped and (if tracking is included) an email or two updating you on the expected delivery date and time for your package.
You can check your order status at any time via our Track An Order page.
If you can't find the information you're looking for on our Track An Order page, or you think you have missed the regular status updates emailed you about your order, please contact us and include your order number plus a brief description of the information you're looking for.
+ How do I change or cancel my order?
We move fast and so do our suppliers.
Please review your item(s) carefully before placing an order.
To cancel or change your order please contact us at info@wanderlostandfound.com asap with your order number and change/cancellation request. But we cannot guarantee any changes or cancellations after you have submitted your order.
+ How do returns and exchanges work?
Open A Request Within 7 Days Of Delivery
Have Items Back To Us In Original Condition Within 30 Days
• You're welcome to return or exchange any items in your order — open a return request within 7 days of delivery
• All returned items must be received in their original condition within 30 days
• We aim to process all returns within 7 days of receiving them
• We will notify you once we're satisfied with the condition of the returned item(s)
• After we approve your return, you will be refunded via your original payment method within 1-2 weeks—includes processing time between our bank and yours
• Hate waiting? Activate exchange/store credit within 24hr after your return/refund is approved
• We do not accept returns/exchanges of sale items
• Original shipping fees are non-refundable
• Return shipping fees are only refundable for faulty items, incorrect items or goods damaged in transit
+ How does your carbon offset shipping work?
Ecologi partner with villages that are committed to restoring their forests. Then they hire and train local villagers to plant new trees. They plant native tree species. The villages protect their new forests because they have a vested interest in them. Top tier seedling survival rate – over 80% — and even higher when natural generation is factored in.
