ORDERS & SHIPPING

+ 1. When Will My Order Be Processed & Shipped?


Wanderlost & Found's a global marketplace working with dozens of suppliers


Over 1/2 our orders ship in less than 5 days but many suppliers ship within 1-3 days. Treasures that take over 5 days to ship are print on demand items — meaning they're produced brand new, just for you, after you place an order


+ 2. How Much Will Shipping Cost?

 

USA


Free delivery on all orders over $50


$5.95 for all orders under $50


Rest Of The World


Most global orders over $50USD ship free, but some just can't because of their size/weight


$9.95 for all global orders under $50


Not all of our treasure's available outside the USA, so we have marked all the treasure that's USA only to avoid disappointment


Tracking


We always ship with tracking, so you can chart the journey of your new treasure from A to B to your front doorstep


Express


Express Shipping (where available) costs extra and it depends on the carriers available in your delivery location


+ 3. When Will My Order Get Delivered?

 

Wanderlost & Found is a global marketplace. We work with dozens of suppliers. These are our average processing + shipping times.


Please check product pages for specific processing & shipping info.

 

Average Order Processing

Average time between receiving an order & sending it out = 1-4 days


Average Shipping Times

Average time for order to reach you after it's been shipped: 


• North America: 3-5 business days 


• Europe: 3-10 business days 


• Rest of the world: 2-4 weeks


+ 4. Will My Order Be Tracked?


We include tracking automatically for all orders on our store delivering to North America, the UK, EU, Aus, NZ + Japan.


Tracking in North America, Europe, Japan, Australia & NZ is reliable and consistent. Please note that tracking outside those regions depends on local carriers and the quality of tracking can vary from place to place. 


+ 5. Why Do You Ship Items Separately?


All our items are packaged with care and mostly grouped by product type for shipping—so if you order a phone case, pillow, and an art print in the same order they will arrive in three separate packages. 


+ 5. How Do I Return Or Exchange My Order?


• You're welcome to return or exchange any items in your order — open a return request within 15 days of delivery


• All returned items must be received in their original condition within 30 days


• We will notify you once we're satisfied with the condition of the returned item(s)


• After we approve your return, you will be refunded via your original payment method within 1-2 weeks—includes processing time between our bank and yours


• Hate waiting? Activate exchange/store credit within 24hr after your return/refund is approved


• We do not accept returns/exchanges of sale items


• Original shipping fees are non-refundable


• Return shipping fees are refundable for faulty items, incorrect items or goods damaged in transit


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