All our orders leaving the United States, Canada, the EU and Sydney will spend time in the customs of the country where the order arrives.
Our products are stringently tested to ensure they meet US, EU, Australian and Canadian standards. In most cases, shipments spend anywhere from one to three days in customs, but we cannot provide any customs clearance guarantees.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
Many countries have their own, individual customs and duty charges. In your country, our products may be subject to taxes, fees, levies or other charges due to local laws or customs rules. Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply.
If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order.Unfortunately we have no control over these charges and cannot offer assistance on these processes.
We recommend that you check the import charges applicable to your country before ordering products to be delivered there.Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products. And it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods.
If your order is held up by customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Wanderlost & Found cannot do this on your behalf.