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DISTINCTIVE HOMEWARES & GIFTS + SURPRISES IN STORE!
DISTINCTIVE HOMEWARES & GIFTS + SURPRISES IN STORE!
How long will it take to produce the products in my order?
Over half our orders are produced and shipped within 5 business days. The rest ship in 10 business days or less.
Those turnaround times include order processing, production of your print on demand item(s), packaging & quality assurance.
Fine Art Prints
iPhone & Samsung Galaxy Cases
Pillows
Posters
Table Linens
Tote Bags
Greeting Cards
Notebooks
How do I check the status of my order?
You will receive a few email updates regarding your order—a confirmation email, an email advising your order has been shipped and (if tracking is included) an email or two updating you on the expected delivery date and time for your package.
You can check your order status at any time via our Track An Order page.
If you can't find the information you're looking for on our Track An Order page, or you think you have missed the regular status updates emailed you about your order, please contact us and include your order number plus a brief description of the information you're looking for.
How do I know my order's confirmed?
When you are ready to place an order on the Website, place the item(s) in your cart and then follow the instructions to complete your order. Your order will not be placed until the very end of the checkout process when you have provided the necessary payment information.
The total amount of your order, including shipping charges and any applicable sales tax, will be charged to your credit card at the time of your order. If the amount charged exceeds your credit limit or if the charge is declined for any reason, your order will be automatically cancelled and it is your responsibility to resolve any issue directly with your card issuer. We will not be liable for any delay or non-delivery.
Your order will be confirmed on the Wanderlost & Found checkout screen after payment has been received and approved. It will be confirmed by email also—an invoice/receipt will be sent to the email you nominate during the checkout process.
How do I change or cancel my order?
All of our products are print on demand, and we move fast. So we cannot guarantee any changes or cancellations after you have submitted your order.
Please review your item(s) carefully before placing an order.Production of your print on demand products usually begins within 24hr after your order is placed. We're happy to adjust or cancel your order before production of your print on demand products has begun. But once your Wanderlost & Found item(s) enters the production process we're unable to cancel or make changes without charging you for the items that are already in production.
To cancel or change your order please contact us at info@wanderlostandfound.com asap with your order number and change/cancellation request. We will endeavour to make the amendments/cancellation before production of your item(s) begins. But we cannot guarantee that a change/cancellation request will be actioned before production has begun, because (as mentioned above) production usually begins within 24hr of your order being placed in our system.
I haven't received my order confirmation, now what?
Please make sure to check your email's spam folder first before contacting Wanderlost & Found customer service. It may well have gotten stuck in there somewhere.
If it's nowhere to be found, please send your email address when you message us below, as well as your full name and address.
When will my order be delivered?
All our products (except table linens) are print-on-demand. Everything's produced after you place an order with us—made brand new, just for you.
We quote 2-10 business days for order production, but more than half our orders ship within 5 business days. Those turnaround times include order processing, production of your print on demand item(s), packaging & quality assurance.
FLAT RATE : 10-20 BUSINESS DAYS
EXPRESS: 3-5 BUSINESS DAYS
Will my order get to me without any issues?
Safe and Reliable Carriers
We've partnered with well known, trustworthy shipping companies, including USPS (United States Postal Service), DHL, FedEx, Canada Post and Australia Post.
We choose to ship our products with carriers that have such strong reputations because we want your order to get to you safe and sound just as much as you do.
Order Tracking
Our Flat Rate & Free Shipping options do not include tracking. Our Economy, Standard & Express Shipping options all include global, door to door tracking.
You will receive a few email updates regarding your order—a confirmation email, an email when your order has been shipped and, if tracking's included, one or more emails updating you on your order's whereabouts and delivery date.
If tracking is included with your selected shipping method you can check your order status at any time via our Track An Order page.
If you can't find the information you're looking for on our Track An Order page, or you haven't received any of the expected status updates, then contact us with your order number and we'll find it together.
Packaging
Some of our products have to be packaged and shipped separately. And some are ready to ship quicker than others. So don't be concerned if you receive a package that only contains one item from your order. Or a shipping update for 1-2 items instead of the 3-4 you ordered.
If you place an order that includes multiple product types they will probably arrive in different packages. For example, we send our posters in super-durable kraft tubes, but try as we might... a pillow just won't fit in there.
Weekends, Service Interruptions, Force Majeure
If your order hasn't arrived within our quoted shipping times, please remember to allow time for any national holidays, Saturdays and Sundays within your calculation.
Potential weather delays (Force Majeure) and/or shipping service interruptions might also affect your order's transit. While we will do all we can to ensure your order is delivered on time, we can't control the weather...
Customs
All our orders leaving the United States, Canada, the EU and Sydney will spend time in the customs of the country where the order arrives.
Our products are stringently tested to ensure they meet US, EU, Australian and Canadian standards. In most cases, shipments spend anywhere from one to three days in customs, but we cannot provide any customs clearance guarantees.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
Many countries have their own, individual customs and duty charges. In your country, our products may be subject to taxes, fees, levies or other charges due to local laws or customs rules. Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply.
If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order.Unfortunately we have no control over these charges and cannot offer assistance on these processes.
We recommend that you check the import charges applicable to your country before ordering products to be delivered there.Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products. And it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods.
If your order is held up by customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Wanderlost & Found cannot do this on your behalf.
How do I track my order?
You will receive a few email updates regarding your order—a confirmation email, an email advising your order has been shipped and (if tracking is included) an email or two updating you on the expected delivery date and time for your package.
You can check your order status at any time via our Track An Order page.
If you can't find the information you're looking for on our Track An Order page, or you think you have missed the regular status updates emailed you about your order, please contact us and include your order number plus a brief description of the information you're looking for.
How much will shipping cost?
We offer free global shipping on all orders over $50USD. This is the same as our flat rate shipping option and automatically includes tracking for our bags, phone cases, pillows and Giclée prints.
We also have a range of express and tracked shipping options, which include tracking for our art prints, stationery and table linens. The cost of those shipping options depend on your final delivery destination and the product mix in your order. That's why we work with dozens of shipping companies so we can provide you with the most competitive shipping rates available for your region.
How will my order be packaged for shipping?
Packaging for bags
We seal each of our tote bags in individual plastic sleeves and then pack the sleeves in plastic tough bags for shipping. If you purchases two or more bags in a single order then they will be packed in individual plastic sleeves and then bundled together in a plastic tough bag for shipping.
Packaging for greeting cards
We seal each of our greeting cards in individual plastic sleeves and then pack the sleeves in plastic tough bags for shipping. If you purchases two or more packs of greeting cards in a single order then they will be packed in individual plastic sleeves and then bundled together in a plastic tough bag for shipping.
Packaging for iPhone/Samsung cases
We seal our phone cases in individual plastic sleeves and then pack each of the sleeves in their own plastic tough bag for shipping. If you purchases two or more cases in a single order then they will be packed in individual plastic sleeves and then bundled together in a plastic tough bag for shipping.
Packaging for notebooks
We seal each of our notebooks in individual plastic sleeves and then pack the sleeves in plastic tough bags for shipping. If you purchases two or more notebooks in a single order then they will be packed in individual plastic sleeves and then bundled together in a plastic tough bag for shipping.
Packaging for pillows
We seal our pillows in individual plastic sleeves and then pack each of the sleeves in their own plastic tough bag for shipping.
Packaging for Giclée prints / fine art prints
• We send our Giclée prints in super-durable kraft tubes with plastic seals at either end secured by packing tape.
• We pack our fine art prints flat between sturdy pieces of cardboard so they arrive ready to be framed right away—just as crisp and fresh as when they were first printed
We package different product types separately.
Because of the variety of products we produce, we package each item based on dimension requirements to ensure protection during shipment. So if you place an order that has two totes and a beach bags, all three items will probably arrive in the same package. If you place an order with multiple product types e.g. 1 bag, a pillow and a poster, then each product type will probably be packaged and shipped separately. We may package a phone case and bag together. But we send our posters in super-durable kraft tubes, and try as we might... a pillow just won't fit in there.
Do you ship to PO Boxes?
Orders shipped via our Flat Rate / Free Shipping methods can be delivered to PO Boxes.
Orders shipped via Tracked and Express Shipping cannot be delivered to PO Boxes as they require a signature upon delivery.
Can I change my shipping address?
We start working on your order immediately, so we cannot guarantee changes to your shipping address after your order has been submitted.
If we receive your request to change the shipping address for your order before it leaves our production house then we will do our best to accommodate your request. But we cannot guarantee it. And once your order has left our production house (in whole or part) we cannot alter the original shipping address.