ORDERS & SHIPPING



ORDERS

+ How long will it take to produce the products in my order?


Over half our orders are produced and shipped within 5 business days. The rest ship in 10 business days or less.

Those turnaround times include order processing, production of your print on demand item(s), packaging & quality assurance.


We also sell many sustainably produced treasures from other conscious folk — brands we have handpicked to be part of Wanderlost & Found. They're items (shipping from locations in the US & EU) are ready made and waiting for you. And they're shipped within 3-7 days after you place an order.


+ How do I check the status of my order?

You will receive a few email updates regarding your order—a confirmation email, an email advising your order has been shipped and (if tracking is included) an email or two updating you on the expected delivery date and time for your package.


You can check your order status at any time via our Track An Order page.



If you can't find the information you're looking for on our Track An Order page, or you think you have missed the regular status updates emailed you about your order, please contact us and include your order number plus a brief description of the information you're looking for.


+ How do I know my order's confirmed?

When you are ready to place an order on the Website, place the item(s) in your cart and then follow the instructions to complete your order. Your order will not be placed until the very end of the checkout process when you have provided the necessary payment information.


The total amount of your order, including shipping charges and any applicable sales tax, will be charged to your credit card at the time of your order. If the amount charged exceeds your credit limit or if the charge is declined for any reason, your order will be automatically cancelled and it is your responsibility to resolve any issue directly with your card issuer. We will not be liable for any delay or non-delivery.


Your order will be confirmed on the Wanderlost & Found checkout screen after payment has been received and approved. It will be confirmed by email also—an invoice/receipt will be sent to the email you nominate during the checkout process.


+ How do I change or cancel my order?

All of our products are print on demand, and we move fast. So we cannot guarantee any changes or cancellations after you have submitted your order. 


Please review your item(s) carefully before placing an order.Production of your print on demand products usually begins within 24hr after your order is placed. We're happy to adjust or cancel your order before production of your print on demand products has begun. But once your Wanderlost & Found item(s) enters the production process we're unable to cancel or make changes without charging you for the items that are already in production.


To cancel or change your order please contact us at info@wanderlostandfound.com asap with your order number and change/cancellation request. We will endeavour to make the amendments/cancellation before production of your item(s) begins. But we cannot guarantee that a change/cancellation request will be actioned before production has begun, because (as mentioned above) production usually begins within 24hr of your order being placed in our system.

+ I haven't received my order confirmation, now what?

Please make sure to check your email's spam folder first before contacting Wanderlost & Found customer service. It may well have gotten stuck in there somewhere.


If it's nowhere to be found, please send your email address when you message us below, as well as your full name and address.

Name:

Phone:

Email:

Message:



SHIPPING + DELIVERY


+ When will my order be delivered?

Delivery Times ⏱ 🚛 🎁


Estimated time between placing an order and receiving all items in that order 


Includes print on demand production time for most of our items + pre-shipment quality checks, shipping and delivery times 

  • 2-12 business days: USA and Canada

  • 3-15 business days: European Union

  • 2-4 weeks: AUS and NZ

  • 3-5 weeks: Asia Pacific, Latin America, the Caribbean, North Africa, Sub-Saharan Africa and the Middle East

+ Will my order get to me without any issues?

  • THINGS WE CAN CONTROL
  • THINGS WE CAN'T CHANGE

Safe and Reliable Carriers

We've partnered with well known, trustworthy shipping companies, including USPS (United States Postal Service), DHL, FedEx, Canada Post and Australia Post.


We choose to ship our products with carriers that have such strong reputations because we want your order to get to you safe and sound just as much as you do.

Order Tracking

Our Flat Rate & Free Shipping options do not include tracking. Our Economy, Standard & Express Shipping options all include global, door to door tracking.


You will receive a few email updates regarding your order—a confirmation email, an email when your order has been shipped and, if tracking's included, one or more emails updating you on your order's whereabouts and delivery date.


If tracking is included with your selected shipping method you can check your order status at any time via our Track An Order page.


If you can't find the information you're looking for on our Track An Order page, or you haven't received any of the expected status updates, then contact us with your order number and we'll find it together.


Packaging

Some of our products have to be packaged and shipped separately. And some are ready to ship quicker than others. So don't be concerned if you receive a package that only contains one item from your order. Or a shipping update for 1-2 items instead of the 3-4 you ordered. 


If you place an order that includes multiple product types they will probably arrive in different packages. For example, we send our posters in super-durable kraft tubes, but try as we might... a pillow just won't fit in there.

Weekends, Service Interruptions, Force Majeure

If your order hasn't arrived within our quoted shipping times, please remember to allow time for any national holidays, Saturdays and Sundays within your calculation.


Potential weather delays (Force Majeure) and/or shipping service interruptions might also affect your order's transit. While we will do all we can to ensure your order is delivered on time, we can't control the weather...

Customs

All our orders leaving the United States, Canada, the EU and Sydney will spend time in the customs of the country where the order arrives.


Our products are stringently tested to ensure they meet US, EU, Australian and Canadian standards. In most cases, shipments spend anywhere from one to three days in customs, but we cannot provide any customs clearance guarantees.


Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.


Many countries have their own, individual customs and duty charges. In your country, our products may be subject to taxes, fees, levies or other charges due to local laws or customs rules. Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply.


If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order.Unfortunately we have no control over these charges and cannot offer assistance on these processes.


We recommend that you check the import charges applicable to your country before ordering products to be delivered there.Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products. And it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods.


If your order is held up by customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Wanderlost & Found cannot do this on your behalf.


+ How do I track my order?

You will receive a few email updates regarding your order—a confirmation email, an email advising your order has been shipped and (if tracking is included) an email or two updating you on the expected delivery date and time for your package.


You can check your order status at any time via our Track An Order page.



If you can't find the information you're looking for on our Track An Order page, or you think you have missed the regular status updates emailed you about your order, please contact us and include your order number plus a brief description of the information you're looking for.


+ How much will shipping cost?

Free Shipping 💌 🗺 📬


  • Free standard shipping on any order, any size, delivering (just about) everywhere

  • $15USD tracking upgrade available for all orders that include art prints and/or stationery (greeting cards + notebooks) which are heading outside the USA / CA

  • Express global shipping options at checkout — or check our shipping estimator on the cart page

Didn't upgrade your order at checkout? We might still be able to upgrade it for you. Fill in this form and we'll get back to you asap:


Order Number:


First Name:


Last Name:


What kind of upgrade do you want?


Message:

+ How will my order be packaged for shipping?

We Ship Items Separately 💌 🎁 📦


All our items are packaged with care and mostly grouped by product type for shipping


Long story short: if you order a phone case, pillow, and an art print they will arrive in three separate packages

  • Most product types we sell require specific packaging to help ensure they get to you looking as crisp and fresh as when we shipped them.

  • Your new pillows will be sent together in a box. A gaggle of phone cases will fly sky high together in a plastic tough bag with superhero adhesive. And each one will be individually wrapped in their own plastic sleeve, so they arrive crisp and fresh after their journey.

+ Do you ship to PO Boxes?

Orders shipped via our Free Shipping methods can be delivered to PO Boxes.


Orders shipped via Tracked and Express Shipping cannot be delivered to PO Boxes as they require a signature upon delivery.


+ Can I change my shipping address?

We start working on your order immediately, so we cannot guarantee changes to your shipping address after your order has been submitted.


If we receive your request to change the shipping address for your order before it leaves our production house then we will do our best to accommodate your request. But we cannot guarantee it. And once your order has left our production house (in whole or part) we cannot alter the original shipping address.


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