We use USPS (United States Postal Service) and FedEx deliveries inside the United States and abroad. Both carriers have impeccable reputations and that's why we trust them to manage the delivery of your precious cargo. But nobody's perfect. And if your order has not been received within our standard shipping times, just remember that all is not lost. You can check up on it any time you like. Just visit our Track My Order page and have your order number ready.
If that doesn't give you the answer you seek then we'll work on it together. Send your order number and brief explanation to firstname.lastname@example.org and we'll investigate. But here are a few things to think about first:
National holidays and weather delays: Please also allow time for any national holidays, Saturdays and Sundays, or potential weather delays.
We package items separately: Some products are packaged and shipped separately. So if you place an order with multiple product types then they may arrive in different packages. This is because we sell things in different shapes and sizes. For example, we send our posters in super-durable tubes, but try as we might... a pillow just won't fit in there.
Customs: All our shipments leave the United States or the EU and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments spend anywhere from one to three days in customs.IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.